Privacy
Delete Your Clubmate Data
This page applies to the Clubmate app published by Clubmate. If you want your Clubmate account and associated personal data deleted, use the request flow below.
How to request deletion
Step 1. Email privacy@clubmate.com.au or use the button above.
Step 2. Include the email address linked to your Clubmate account and any other details that help us identify the account, such as your display name.
Step 3. We will review the request, verify ownership where needed, and confirm once deletion has been completed.
Data we delete
When your deletion request is completed, Clubmate deletes the personal data stored directly in Clubmate systems that is tied to your account, including your profile details, account email, display name, avatar, onboarding preferences, saved events, follows, ticket holds, and account-linked ticket or order records kept inside the Clubmate app backend.
Data we may keep
Clubmate may retain a minimal record of your deletion request and limited payment, refund, chargeback, fraud-prevention, tax, or accounting data where retention is required to comply with legal obligations or resolve disputes. Payment processors such as Stripe may also retain payment records under their own policies.
Retention period for kept data
Where Clubmate must keep limited financial or compliance records after account deletion, those records are retained for up to 5 years from the relevant transaction or request closure, unless a longer period is required by law or because of an active dispute, chargeback, or fraud review.
Need help first?
If you only need help with login, tickets, or profile access, contact privacy@clubmate.com.au and we can help before any deletion is processed.